From David Martino
Just wanted to leave a comment on the great service Rick Hernandez provided me this morning. We have a one year old model Galaxy 2000sx-hr portable carpet extractor and the pump wasn’t working. Rick troubleshot it over the phone and got it up and running in about 15 minutes. Very friendly and professional. Thanks for hiring him.
“With a combination of excellent craftsmanship, innovative ideas and terrific customer service, EDIC is second to none when it comes to carpet cleaning and floor care equipment. Over the last couple years, I have been dealing with the representatives at EDIC and would love to say they have been nothing but a pleasure to work with. From outgoing and friendly assistance to on time delivery and a well stocked warehouse, EDIC has helped me more than once.”
From Quick Dry Carpet Cleaning – Barry R. http://qdcarpetcleaning.com/
I just wanted to drop you a note to tell you how pleased I am with my EDIC Galaxy 2000. I’ve had it for a year now and I’ve had no problems whatsoever with its performance. The vacuum is strong and the pumps are working great. No leaks and the blue/gray color combo looks good. This is the one cord model, which runs the 2 vacs and the pump. I was a little leery of all those components being run off one cord but it’s not been any problem. You just have to be aware of where you are plugging the unit into. The few times I’ve tripped a breaker it’s been because that circuit is powering multiple outlets with several items running at the same time. More of an operator error than a problem with the EDIC machine configuration.
“We are so pleased with the carpet cleaner you sent us. Not to mention your outstanding team over at EDIC made an awesome and well communicated transaction with our program. I look forward to working with you in the future.”