From Quick Dry Carpet Cleaning – Barry R. http://qdcarpetcleaning.com/
I just wanted to drop you a note to tell you how pleased I am with my EDIC Galaxy 2000. I’ve had it for a year now and I’ve had no problems whatsoever with its performance. The vacuum is strong and the pumps are working great. No leaks and the blue/gray color combo looks good. This is the one cord model, which runs the 2 vacs and the pump. I was a little leery of all those components being run off one cord but it’s not been any problem. You just have to be aware of where you are plugging the unit into. The few times I’ve tripped a breaker it’s been because that circuit is powering multiple outlets with several items running at the same time. More of an operator error than a problem with the EDIC machine configuration.
From SarrikClean Premier Carpet & Rug Care – Eirik N. https://www.facebook.com/sarrikclean
I have an EDIC 2700CX and I absolutely love it. I own both truck-mounted extractors and portable extractors, and although no one would claim that the capabilities are the same, the performance of my EDIC is nothing short of amazing. During the first three years of my business, it was the only extractor I had. It’s made me a lot of money and has been very reliable. The technical support from Rick at EDIC has been invaluable. I’m a business owner first, a carpet cleaner second, and mechanic is somewhere way down the list. To be able to have equipment that is reliable, easy to work on when necessary and to be able to get immediate, friendly answers to my questions is incredibly important to me. I will continue to purchase portable extractors and other tools from EDIC and would gladly recommend them to anyone who asks.
From Sunshine Carpet Cleaning – Steve G. http://sunshinesteaming.com/
My name is Steve Gechlik and I own Sunshine Carpet Cleaning. For the last fifteen years, I have shopped the nation for portable extractors. The best I found was the Prochem Cheyenne, a popular choice for carpet cleaning companyies. Prochem’s Cheyenne offers 12 gallon solution & recovery tanks, a 100 psi pump, a 3 & 2 stage vac and runs on a single electrical cord. However, Prochem stopped manufacturing the Cheyenne. I had to shop for a replacement portable extraction machine.
I was fortunate to find Edic’s Galaxy Pro. The Galaxy Pro boasts a 17 gallon solution and recovery tank, 500 psi pump, two 3 stage vacs and runs on a single electrical cord. Apparently, the Galaxy Pro has amperage efficiencies. Both weigh about the same. The Cheyenne offered a 1 year warrantee, the Galaxy Pro offers a two year warrantee. EDIC’s Galaxy Pro costs only a little bit more than the Prochem Cheyenne.
I previously bought 4 Prochem Cheyenne portable extractors. Now I only buy EDIC’s Galaxy Pro. I like the improved carpet cleaning features and two year warranty.
In and Out Detail – Lynn M.
Hi, my name is Lynn Murray and I am the owner and operator of “In and Out Detail“. Your employee Rick Hernandez has gone above and beyond the meaning of customer service. I have a hot water extractor that I use for my business and was having trouble with it, so I contacted your company and was directed to Rick. I sent him emails with pictures and a description of what was going on and he would send me an email back with what I needed to do in very well instructions. We have also talked on the phone and he has helped me out when I didn’t understand the email he sent. During all this he sent me a new pump and valve, which was something that he didn’t have to do and I expressed to him how much it meant to me for him to do that. I have dealt with different companies customer service many times and I just wanted to let you know that Rick was very patient with me and extremely professional each time we talked. I just wanted to let you know that you have a very good employee with Rick Hernandez. Feel free to visit my website at www.inandoutdetailers.com