In and Out Detail – Lynn M.
Hi, my name is Lynn Murray and I am the owner and operator of “In and Out Detail“. Your employee Rick Hernandez has gone above and beyond the meaning of customer service. I have a hot water extractor that I use for my business and was having trouble with it, so I contacted your company and was directed to Rick. I sent him emails with pictures and a description of what was going on and he would send me an email back with what I needed to do in very well instructions. We have also talked on the phone and he has helped me out when I didn’t understand the email he sent. During all this he sent me a new pump and valve, which was something that he didn’t have to do and I expressed to him how much it meant to me for him to do that. I have dealt with different companies customer service many times and I just wanted to let you know that Rick was very patient with me and extremely professional each time we talked. I just wanted to let you know that you have a very good employee with Rick Hernandez. Feel free to visit my website at www.inandoutdetailers.com
“I’ve been renting the Bravo every few months at my local hardware store because I have a cream colored living room set. Then I decided to make the investment of owning my own Bravo. It was a great decision.
The Bravo is a workhorse that will end up paying for itself between my use and sharing it with my friends and family. It works great as a spot cleaner for carpet and cleans upholstery very well.
I can maintain my upholstery without waiting for my quarterly rental and having to live with a stain during the waiting period. Using it with a stain remover and cleaning solution really works wonders. You don’t realize how dirty your seemingly clean furniture is when you empty the used water! Even my friends are amazed at its results and ease of use.
I have a list of friends waiting to borrow my Bravo. I even use an extension cord and use the Bravo to clean my car upholstery! It’s small enough to store and own one for yourself.”
From SarrikClean Premier Carpet & Rug Care – Eirik N. https://www.facebook.com/sarrikclean
I have an EDIC 2700CX and I absolutely love it. I own both truck-mounted extractors and portable extractors, and although no one would claim that the capabilities are the same, the performance of my EDIC is nothing short of amazing. During the first three years of my business, it was the only extractor I had. It’s made me a lot of money and has been very reliable. The technical support from Rick at EDIC has been invaluable. I’m a business owner first, a carpet cleaner second, and mechanic is somewhere way down the list. To be able to have equipment that is reliable, easy to work on when necessary and to be able to get immediate, friendly answers to my questions is incredibly important to me. I will continue to purchase portable extractors and other tools from EDIC and would gladly recommend them to anyone who asks.
From Caliber Equipment:
“The EDIC Polaris is a carpet extractor that we discovered at the recent ISSA show this fall! We were impressed by the powerthat this slim machine possesed and its overall performance was outstanding. The Polaris was designed for both wide-open spaces that depend upon productivity to get the job done quickly, as well as places that are sound-sensitive because it has a built-in silencer to keep its noise level to a minumum.”