What Type of Cleaning Do you Do?
In and Out Detail – Lynn M.
Hi, my name is Lynn Murray and I am the owner and operator of “In and Out Detail“. Your employee Rick Hernandez has gone above and beyond the meaning of customer service. I have a hot water extractor that I use for my business and was having trouble with it, so I contacted your company and was directed to Rick. I sent him emails with pictures and a description of what was going on and he would send me an email back with what I needed to do in very well instructions. We have also talked on the phone and he has helped me out when I didn’t understand the email he sent. During all this he sent me a new pump and valve, which was something that he didn’t have to do and I expressed to him how much it meant to me for him to do that. I have dealt with different companies customer service many times and I just wanted to let you know that Rick was very patient with me and extremely professional each time we talked. I just wanted to let you know that you have a very good employee with Rick Hernandez. Feel free to visit my website at www.inandoutdetailers.com
“We are so pleased with the carpet cleaner you sent us. Not to mention your outstanding team over at EDIC made an awesome and well communicated transaction with our program. I look forward to working with you in the future.”
From Caliber Equipment:
“The EDIC Polaris is a carpet extractor that we discovered at the recent ISSA show this fall! We were impressed by the powerthat this slim machine possesed and its overall performance was outstanding. The Polaris was designed for both wide-open spaces that depend upon productivity to get the job done quickly, as well as places that are sound-sensitive because it has a built-in silencer to keep its noise level to a minumum.”
From Bing X.
Hi, I am a customer and a user of 2700 carpet machine, from BC, Canada. As I had a big problem with the machine and could not make it working, Rick picked up his cell phone and instructed me, step by step. Finally, it worked again. All this happened last Friday evening. Rick spent about 3 hrs of his own time to help me fix the problem. Thanks Rick and EDIC.