From David Martino
Just wanted to leave a comment on the great service Rick Hernandez provided me this morning. We have a one year old model Galaxy 2000sx-hr portable carpet extractor and the pump wasn’t working. Rick troubleshot it over the phone and got it up and running in about 15 minutes. Very friendly and professional. Thanks for hiring him.
From Sunshine Carpet Cleaning – Steve G. http://sunshinesteaming.com/
My name is Steve Gechlik and I own Sunshine Carpet Cleaning. For the last fifteen years, I have shopped the nation for portable extractors. The best I found was the Prochem Cheyenne, a popular choice for carpet cleaning companyies. Prochem’s Cheyenne offers 12 gallon solution & recovery tanks, a 100 psi pump, a 3 & 2 stage vac and runs on a single electrical cord. However, Prochem stopped manufacturing the Cheyenne. I had to shop for a replacement portable extraction machine.
I was fortunate to find Edic’s Galaxy Pro. The Galaxy Pro boasts a 17 gallon solution and recovery tank, 500 psi pump, two 3 stage vacs and runs on a single electrical cord. Apparently, the Galaxy Pro has amperage efficiencies. Both weigh about the same. The Cheyenne offered a 1 year warrantee, the Galaxy Pro offers a two year warrantee. EDIC’s Galaxy Pro costs only a little bit more than the Prochem Cheyenne.
I previously bought 4 Prochem Cheyenne portable extractors. Now I only buy EDIC’s Galaxy Pro. I like the improved carpet cleaning features and two year warranty.
From SarrikClean Premier Carpet & Rug Care – Eirik N. https://www.facebook.com/sarrikclean
I have an EDIC 2700CX and I absolutely love it. I own both truck-mounted extractors and portable extractors, and although no one would claim that the capabilities are the same, the performance of my EDIC is nothing short of amazing. During the first three years of my business, it was the only extractor I had. It’s made me a lot of money and has been very reliable. The technical support from Rick at EDIC has been invaluable. I’m a business owner first, a carpet cleaner second, and mechanic is somewhere way down the list. To be able to have equipment that is reliable, easy to work on when necessary and to be able to get immediate, friendly answers to my questions is incredibly important to me. I will continue to purchase portable extractors and other tools from EDIC and would gladly recommend them to anyone who asks.
From Bing X.
Hi, I am a customer and a user of 2700 carpet machine, from BC, Canada. As I had a big problem with the machine and could not make it working, Rick picked up his cell phone and instructed me, step by step. Finally, it worked again. All this happened last Friday evening. Rick spent about 3 hrs of his own time to help me fix the problem. Thanks Rick and EDIC.