“We are so pleased with the carpet cleaner you sent us. Not to mention your outstanding team over at EDIC made an awesome and well communicated transaction with our program. I look forward to working with you in the future.”
In and Out Detail – Lynn M.
Hi, my name is Lynn Murray and I am the owner and operator of “In and Out Detail“. Your employee Rick Hernandez has gone above and beyond the meaning of customer service. I have a hot water extractor that I use for my business and was having trouble with it, so I contacted your company and was directed to Rick. I sent him emails with pictures and a description of what was going on and he would send me an email back with what I needed to do in very well instructions. We have also talked on the phone and he has helped me out when I didn’t understand the email he sent. During all this he sent me a new pump and valve, which was something that he didn’t have to do and I expressed to him how much it meant to me for him to do that. I have dealt with different companies customer service many times and I just wanted to let you know that Rick was very patient with me and extremely professional each time we talked. I just wanted to let you know that you have a very good employee with Rick Hernandez. Feel free to visit my website at www.inandoutdetailers.com
From SarrikClean Premier Carpet & Rug Care – Eirik N. https://www.facebook.com/sarrikclean
I have an EDIC 2700CX and I absolutely love it. I own both truck-mounted extractors and portable extractors, and although no one would claim that the capabilities are the same, the performance of my EDIC is nothing short of amazing. During the first three years of my business, it was the only extractor I had. It’s made me a lot of money and has been very reliable. The technical support from Rick at EDIC has been invaluable. I’m a business owner first, a carpet cleaner second, and mechanic is somewhere way down the list. To be able to have equipment that is reliable, easy to work on when necessary and to be able to get immediate, friendly answers to my questions is incredibly important to me. I will continue to purchase portable extractors and other tools from EDIC and would gladly recommend them to anyone who asks.
From Bing X.
Hi, I am a customer and a user of 2700 carpet machine, from BC, Canada. As I had a big problem with the machine and could not make it working, Rick picked up his cell phone and instructed me, step by step. Finally, it worked again. All this happened last Friday evening. Rick spent about 3 hrs of his own time to help me fix the problem. Thanks Rick and EDIC.