In and Out Detail – Lynn M.
Hi, my name is Lynn Murray and I am the owner and operator of “In and Out Detail“. Your employee Rick Hernandez has gone above and beyond the meaning of customer service. I have a hot water extractor that I use for my business and was having trouble with it, so I contacted your company and was directed to Rick. I sent him emails with pictures and a description of what was going on and he would send me an email back with what I needed to do in very well instructions. We have also talked on the phone and he has helped me out when I didn’t understand the email he sent. During all this he sent me a new pump and valve, which was something that he didn’t have to do and I expressed to him how much it meant to me for him to do that. I have dealt with different companies customer service many times and I just wanted to let you know that Rick was very patient with me and extremely professional each time we talked. I just wanted to let you know that you have a very good employee with Rick Hernandez. Feel free to visit my website at www.inandoutdetailers.com
From David Martino
Just wanted to leave a comment on the great service Rick Hernandez provided me this morning. We have a one year old model Galaxy 2000sx-hr portable carpet extractor and the pump wasn’t working. Rick troubleshot it over the phone and got it up and running in about 15 minutes. Very friendly and professional. Thanks for hiring him.
From Caliber Equipment:
“The EDIC Polaris is a carpet extractor that we discovered at the recent ISSA show this fall! We were impressed by the powerthat this slim machine possesed and its overall performance was outstanding. The Polaris was designed for both wide-open spaces that depend upon productivity to get the job done quickly, as well as places that are sound-sensitive because it has a built-in silencer to keep its noise level to a minumum.”
From Quick Dry Carpet Cleaning – Barry R. http://qdcarpetcleaning.com/
I just wanted to drop you a note to tell you how pleased I am with my EDIC Galaxy 2000. I’ve had it for a year now and I’ve had no problems whatsoever with its performance. The vacuum is strong and the pumps are working great. No leaks and the blue/gray color combo looks good. This is the one cord model, which runs the 2 vacs and the pump. I was a little leery of all those components being run off one cord but it’s not been any problem. You just have to be aware of where you are plugging the unit into. The few times I’ve tripped a breaker it’s been because that circuit is powering multiple outlets with several items running at the same time. More of an operator error than a problem with the EDIC machine configuration.