“We are so pleased with the carpet cleaner you sent us. Not to mention your outstanding team over at EDIC made an awesome and well communicated transaction with our program. I look forward to working with you in the future.”
From Bing X.
Hi, I am a customer and a user of 2700 carpet machine, from BC, Canada. As I had a big problem with the machine and could not make it working, Rick picked up his cell phone and instructed me, step by step. Finally, it worked again. All this happened last Friday evening. Rick spent about 3 hrs of his own time to help me fix the problem. Thanks Rick and EDIC.
In and Out Detail – Lynn M.
Hi, my name is Lynn Murray and I am the owner and operator of “In and Out Detail“. Your employee Rick Hernandez has gone above and beyond the meaning of customer service. I have a hot water extractor that I use for my business and was having trouble with it, so I contacted your company and was directed to Rick. I sent him emails with pictures and a description of what was going on and he would send me an email back with what I needed to do in very well instructions. We have also talked on the phone and he has helped me out when I didn’t understand the email he sent. During all this he sent me a new pump and valve, which was something that he didn’t have to do and I expressed to him how much it meant to me for him to do that. I have dealt with different companies customer service many times and I just wanted to let you know that Rick was very patient with me and extremely professional each time we talked. I just wanted to let you know that you have a very good employee with Rick Hernandez. Feel free to visit my website at www.inandoutdetailers.com
From SarrikClean Premier Carpet & Rug Care – Eirik N. https://www.facebook.com/sarrikclean
I have an EDIC 2700CX and I absolutely love it. I own both truck-mounted extractors and portable extractors, and although no one would claim that the capabilities are the same, the performance of my EDIC is nothing short of amazing. During the first three years of my business, it was the only extractor I had. It’s made me a lot of money and has been very reliable. The technical support from Rick at EDIC has been invaluable. I’m a business owner first, a carpet cleaner second, and mechanic is somewhere way down the list. To be able to have equipment that is reliable, easy to work on when necessary and to be able to get immediate, friendly answers to my questions is incredibly important to me. I will continue to purchase portable extractors and other tools from EDIC and would gladly recommend them to anyone who asks.
From Quick Dry Carpet Cleaning – Barry R. http://qdcarpetcleaning.com/
I just wanted to drop you a note to tell you how pleased I am with my EDIC Galaxy 2000. I’ve had it for a year now and I’ve had no problems whatsoever with its performance. The vacuum is strong and the pumps are working great. No leaks and the blue/gray color combo looks good. This is the one cord model, which runs the 2 vacs and the pump. I was a little leery of all those components being run off one cord but it’s not been any problem. You just have to be aware of where you are plugging the unit into. The few times I’ve tripped a breaker it’s been because that circuit is powering multiple outlets with several items running at the same time. More of an operator error than a problem with the EDIC machine configuration.
From Sunshine Carpet Cleaning – Steve G. http://sunshinesteaming.com/
My name is Steve Gechlik and I own Sunshine Carpet Cleaning. For the last fifteen years, I have shopped the nation for portable extractors. The best I found was the Prochem Cheyenne, a popular choice for carpet cleaning companyies. Prochem’s Cheyenne offers 12 gallon solution & recovery tanks, a 100 psi pump, a 3 & 2 stage vac and runs on a single electrical cord. However, Prochem stopped manufacturing the Cheyenne. I had to shop for a replacement portable extraction machine.
I was fortunate to find Edic’s Galaxy Pro. The Galaxy Pro boasts a 17 gallon solution and recovery tank, 500 psi pump, two 3 stage vacs and runs on a single electrical cord. Apparently, the Galaxy Pro has amperage efficiencies. Both weigh about the same. The Cheyenne offered a 1 year warrantee, the Galaxy Pro offers a two year warrantee. EDIC’s Galaxy Pro costs only a little bit more than the Prochem Cheyenne.
I previously bought 4 Prochem Cheyenne portable extractors. Now I only buy EDIC’s Galaxy Pro. I like the improved carpet cleaning features and two year warranty.
From Caliber Equipment:
“The EDIC Polaris is a carpet extractor that we discovered at the recent ISSA show this fall! We were impressed by the powerthat this slim machine possesed and its overall performance was outstanding. The Polaris was designed for both wide-open spaces that depend upon productivity to get the job done quickly, as well as places that are sound-sensitive because it has a built-in silencer to keep its noise level to a minumum.”
“I’ve been renting the Bravo every few months at my local hardware store because I have a cream colored living room set. Then I decided to make the investment of owning my own Bravo. It was a great decision.
The Bravo is a workhorse that will end up paying for itself between my use and sharing it with my friends and family. It works great as a spot cleaner for carpet and cleans upholstery very well.
I can maintain my upholstery without waiting for my quarterly rental and having to live with a stain during the waiting period. Using it with a stain remover and cleaning solution really works wonders. You don’t realize how dirty your seemingly clean furniture is when you empty the used water! Even my friends are amazed at its results and ease of use.
I have a list of friends waiting to borrow my Bravo. I even use an extension cord and use the Bravo to clean my car upholstery! It’s small enough to store and own one for yourself.”
“With a combination of excellent craftsmanship, innovative ideas and terrific customer service, EDIC is second to none when it comes to carpet cleaning and floor care equipment. Over the last couple years, I have been dealing with the representatives at EDIC and would love to say they have been nothing but a pleasure to work with. From outgoing and friendly assistance to on time delivery and a well stocked warehouse, EDIC has helped me more than once.”
From David Martino
Just wanted to leave a comment on the great service Rick Hernandez provided me this morning. We have a one year old model Galaxy 2000sx-hr portable carpet extractor and the pump wasn’t working. Rick troubleshot it over the phone and got it up and running in about 15 minutes. Very friendly and professional. Thanks for hiring him.