Hi, my name is Lynn Murray and I am the owner and operator of “In and Out Detail“. Your employee Rick Hernandez has gone above and beyond the meaning of customer service. I have a hot water extractor that I use for my business and was having trouble with it, so I contacted your company and was directed to Rick. I sent him emails with pictures and a description of what was going on and he would send me an email back with what I needed to do in very well instructions. We have also talked on the phone and he has helped me out when I didn’t understand the email he sent. During all this he sent me a new pump and valve, which was something that he didn’t have to do and I expressed to him how much it meant to me for him to do that. I have dealt with different companies customer service many times and I just wanted to let you know that Rick was very patient with me and extremely professional each time we talked. I just wanted to let you know that you have a very good employee with Rick Hernandez. Feel free to visit my website at www.inandoutdetailers.com